Performance Tips

This past Monday, July 31st, I was notified of my induction into the Customer Experience (CX)  Hall of Fame.  —    I had no idea that some clients had nominated me or even that I was being considered.

As of today, July 13th, we are officially more than halfway through the year.

Three Facts and Needed Solutions.

To help you elevate your team’s business performance, I have launched a new YOUTUBE Channel with 21 initial video messages.

A good friend of mine was the opening speaker at a rally for thousands of people in Ft Worth, Texas. About halfway through his presentation he collapsed on stage and was rushed to the hospital.

I don’t know this person, but they sent me an InMail as follows:

Now more than ever, clients and prospects are seeking an elevated experience. Not just in the financial world but in their interactions with every provider.

Claudia Waterloo, a successful financial advisor, shared a wonderful story with me regarding her mother’s passing and how the family distributed her earthly possessions amongst themselves in a very innovative way. She credits her brothers with coming up with the process.

We live in a time where we have all grown accustomed to instant results. Instant breakfasts, fast food faster, lightning chargers for our devices, same day delivery from local grocery stores and other retailers with one or two clicks.

Congratulations. You have done a great job uncovering the needs and wants of a prospect. You have communicated your value from their perspective.

You have answered every question. You have been very clear about what you can and will do on their behalf.

Yet, some still say no.