Performance Tips

Recently, my dear friend and the founder of Fuel Venture Capital, Jeff Ransdell

As part of a project to help a firm objectively assess the interaction experience their team was delivering, we wanted direct input from their clients. We had a series of questions that their clients answered, including these: How would you describe the experience you...

Having flown over 7 million miles, I typically avoid

We all say we are aware of the words we use both in conversation and in written form. And yes, words are powerful and can bring success or deliver failure. Asking a prospect “does this make sense” subliminally is very condescending and is second only to the longtime...

I spoke with a CEO recently about moving his business to the next level.

It is understandable that most of us in business today are passionate

Have you ever needed to get a roll of quarters

Thank you for making my new book 100 Proven Ways to Acquire and Keep Clients for Life the #1 Amazon Top Hot New Release.

Exciting news! My latest book, “100 Proven Ways to Acquire and Keep Clients for Life,” is now available

It astonishes me that thousands of you have already pre-ordered my new book