Performance Tips

I constantly get emails, particularly from salespeople, who send a message and then, 2–3 days later, send another

People have a deep psychological need for new experiences and exploration.

Several times a month, I receive emails and calls from advisors and leadership expressing a desire to increase their “closing ratios.”

My mother died at 39, and a year and two weeks later, my father passed away at 52.

In today’s competitive and commoditized environment, people’s expectations and behaviors have changed.

My dear friend Bob Burg, co-author of the landmark Go-Giver book series

I speak and write extensively about how relationships drive revenue.

As you know, 2024 is a leap year.

Recently, my dear friend and the founder of Fuel Venture Capital, Jeff Ransdell

As part of a project to help a firm objectively assess the interaction experience their team was delivering, we wanted direct input from their clients. We had a series of questions that their clients answered, including these: How would you describe the experience you...