Good service is no longer good enough. In a demand economy, people want an elevated experience and it is a key part of how customers and prospects assess and determine value.
No longer is it enough to be transactionally efficient, every team member, regardless of their role, needs to deliver an elevated experience to set themselves and the organization apart from all others. The key components that consumers express when asked what constitutes an elevated experience and the actionable tactics to execute are detailed.
Specifically, this keynote presentation addresses:
- Why great or even personal service is no longer enough to retain their business.
- How a customer or prospect’s overall experience is an integral part of their perception of real and perceived value.
- Why an elevated experience illustrates a relational approach over a transactional approach.
- How the delivery of an elevated experience becomes a clear point of distinction from others in the marketplace.
How to elevate your customers experience and create emotional chemistry, stronger relationships, repeat business, and brand advocacy.