Media
Appearances
As seen on
Podcasts
Acquire and Keep Clients for Life – Amazing Business Radio
How Can Businesses Create an Exceptional Customer Experience?, Leadership Powered by Common Sense, Host Doug Thorpe
The Art of Client Relationships, Host John Golden
Small Business Success, Host Terry Petrovick
Show Them The Steps, Host Denis Gianoutsos
100 Proven Ways to Acquire & Keep Clients for Life, Authorpreneur, Host Chris Green
Elevating the Customer Experience: An Empathetic Process, Simplified Systems, Host Adi Klevit
AI in Airports, Wake-Up Call, Hosts Bill Lundun & Gerry Snyder
Proven Ways to Acquire and Keep Customers for Life, Scale Your Saas
100 Ways to Get and Keep Customers for Life – Scalex Insider Podcast
AI in Airports, Wake-Up Call, Hosts Bill Lundun & Gerry Snyder
Radio
The Art of Client Relationships, Host John Golden
U.S. Small Business Optimism Weakens on Inflation Woes, FOX News Radio
Airline Layoffs Spark Concerns: Can AI Improve Customer Service or Increase Passenger Frustration?, FOX News Radio
‘Guilt Tipping’ is Getting Out of Control, But Signs Show Consumers Are Pushing Back, 700 WLW News Radio (4/2)
Tipping Fatigue, Positively Ernie Daily, Host Ernie Anastos
The Art of Client Relationships, Host John Golden
Guilt Tipping, 700 WLW Radio
Guilt Tipping, WWL
Guilt Tipping, WBZ Boston News Radio
The Art of Client Relationships, Host John Golden
Radio 5/9/24
AI: What the Madness is All About, Alabama Morning News
AI: What the Madness is All About, Alabama Morning News
Radio 5/9/24
Is AI Really the Answer?, West Michigan News
Is AI Really the Answer?, West Michigan News
AI Chatbots Are Taking Over Customer Service, WBZ Radio 1030
Will AI replace customer service reps?, FOX New Radio
Television
Will AI Replace Customer Service Reps – KFYR
Small Businesses Grappling with Inflation – New at 3
Concerns of AI replacing Customer Service Jobs, News at 3
Concerns of AI replacing Customer Service Jobs, News at 3
Inflation’s Effect on Small Businesses, NBC
For Consumers, Good Service is An Absolute Minimum Expectation, FOX Houston
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My newest book “100 Proven Ways to Acquire and Keep Clients for Life!” is published by Mango Publishing Group and has been selected as a feature book for both the Frankfurt and London 2024 Book Fairs.